Introduction:

The website (www.memoviva.com) is operated by Memoviva FZCO. The website provides a platform for browsing and purchasing products. “Memoviva” reserves the right to modify or delete any content or terms at any time, and your continued use of the website constitutes acceptance of the latest modifications.

1. Account, Registration, and User Conduct:

  • Registration Conditions: To make a purchase, you can register as a user or complete the order as a “guest.” You must be at least 21 years old (or under the supervision of a parent or guardian), and you are required to provide completely true and accurate information. You are primarily responsible for maintaining the confidentiality of your account and password.
  • User Content and Reviews: Any comments or reviews you post become the permanent and royalty-free property of Memoviva to reuse or modify. It is strictly prohibited to post any content that violates the law, or includes abuse, defamation, infringement of intellectual property rights, or spam links.

2. Orders, Pricing, and Payment:

  • Order Acceptance: Memoviva has the right to refuse or cancel any order for reasons related to stock unavailability, non-approval by the payment gateway, errors in pricing or description, or shipping restrictions.
  • Prices and Currency: Prices are displayed in UAE Dirhams (AED). Online prices may differ from actual retail store prices.
  • Quantity Limits: The company reserves the right, at its sole discretion, to limit the purchase quantities per person, per household, or per single order.
  • Payment Verification: Credit/debit cards are subject to validation and security checks by the issuing entity; any refusal of payment will result in the immediate cancellation of the order.

3. Shipping and Delivery:

  • Responsibility: The customer is fully responsible for providing the website with accurate and correct shipping addresses and details.
  • Transfer of Risk: Ownership of the products and the risk of loss transfer to the customer as soon as they are received from the logistical supplier.
  • Delivery Dates: The dates mentioned are estimated timelines and are not strictly guaranteed. Memoviva shall not be held liable for any delays resulting from errors in the customer’s data.

4. Returns and Refund Policy:

  • Conditions: Products can be returned within fourteen (14) days of receipt, provided they are new, completely unused, in their original packaging, and with all their tags and original invoice attached. (Soiled or damaged returns will not be accepted).
  • Refunds: Funds will be returned to the same original payment card after deducting bank charges, if any. The process may take up to thirty (30) business days depending on banking procedures, and Memoviva is not responsible for any delays caused by banks.

5. Intellectual Property and Security:

  • Property Rights: All texts, images, software, trademarks, and logos on the website are owned by or licensed to Memoviva, and it is strictly prohibited to copy, modify, or use them for commercial purposes without prior written permission.
  • Cybersecurity: It is strictly prohibited to attempt to breach the website’s security, test its vulnerabilities, send viruses, or tamper with data. Any violation of this nature places the perpetrator under civil and criminal liability.

6. Disclaimers and Limitation of Liability:

  • Nature of the Service: The website and services are provided on an “as is” and “as available” basis, and the company does not guarantee that it will be entirely free of errors, electronic interruptions, or viruses (use is at the customer’s personal risk).
  • Product Information: Product descriptions and specifications are based on data provided by manufacturers/suppliers. Memoviva does not guarantee their absolute accuracy, and you are always advised to read the actual product labels before use. Furthermore, colors may vary relatively depending on display screens.
  • Indemnification and Limitation of Liability: The customer agrees to indemnify and hold Memoviva harmless from any claims resulting from the customer’s breach of these terms. In all cases, the legal financial liability of Memoviva shall not exceed the actual amount paid by the customer for the product under dispute.
  • Force Majeure: Memoviva bears no responsibility for any delay or failure in performance resulting from circumstances entirely beyond its control (such as natural disasters, wars, epidemics, global internet outages, or shipping strikes).

7. Governing Law and Jurisdiction:

  • These terms are governed by and construed in accordance with the laws of the United Arab Emirates, where your personal data was registered with Memoviva.
  • If any provision of these terms is judicially invalidated, the remaining provisions shall remain fully valid and enforceable.